What To Know: 3cx Phone System Pro & Boosting Your Productivity

Our team at RHYNO Networks wants your team to have the best of the best when it comes to having a premiere phone system. With the 3CX Phone System, your administrative and daily interactions will be efficiently streamlined.

The 3CX Phone System Pro could be the force multiplier you need to provide stellar customer service, increase productivity, and reduce your call costs. The 3CX Phone System Pro provides its users with advanced call center features, Exchange/LDAP Integration, Dynamics and Salesforce support, cross-office presence, and much more.

Advanced Call Features:

  • You won’t have to worry about missing a call. Your customers can hang up and their position in the queue will remain. They can be called back automatically and this will hit the top of your queue.
  • The ability to review how much time your customers have waited in the queue before one of your employees answered. The amount of answered and unanswered calls is also visible.
  • Enhancing customer service by screening calls with a Listen In, Whisper, and Barge In feature.

Many of these call features sound glamorous, but the innovative features will contribute to higher levels of productivity amongst your employees. As an enterprise, you should want your daily operations to be systemized so that everything continues to run smoothly and efficiently.

Pro Key Features of The 3CX Phone System

The following features are what come standard for the Pro Key model of the 3CX Phone System:

  • Assessing the status of your queue by viewing how many callers are in it
  • Logging your staff in and out of queues.
  • Wallboards: This feature will display the queue in real-time as well as the call statistics on your monitor
  • Some additional queue strategies include:
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt by Threes-Random
    • Hunt by Threes-Prioritized
  • You can receive instant notifications when callers have been in a queue beyond the standard SLA time.

Adhering to your customer service requirements by looking over all call events

Key PBX Features

-Integrating Microsoft Exchange Unified Messaging feature with the 3CX Phone System for its voicemail and IVR

  • Syncing your Microsoft Exchange 2012 Phone Book
    • Looking at the remote 3CX installs and examining the presence of your associates and coworkers from across the globe.

Targeted Solutions With The Professionals At RHYNO Networks

Our team at RHYNO Networks is committed to aligning your team with comprehensive solutions. To read more about the 3CX phone system, you can read more about it here.