What To Know: 3cx Phone System Pro & Boosting Your Productivity
Our team at RHYNO Networks wants your team to have the best of the best when it comes to having a premiere phone system. With the 3CX Phone System, your administrative and daily interactions will be efficiently streamlined.
The 3CX Phone System Pro could be the force multiplier you need to provide stellar customer service, increase productivity, and reduce your call costs. The 3CX Phone System Pro provides its users with advanced call center features, Exchange/LDAP Integration, Dynamics and Salesforce support, cross-office presence, and much more.
Advanced Call Features:
You won’t have to worry about missing a call. Your customers can hang up and their position in the queue will remain. They can be called back automatically and this will hit the top of your queue.
The ability to review how much time your customers have waited in the queue before one of your employees answered. The amount of answered and unanswered calls is also visible.
Enhancing customer service by screening calls with a Listen In, Whisper, and Barge In feature.
Many of these call features sound glamorous, but the innovative features will contribute to higher levels of productivity amongst your employees. As an enterprise, you should want your daily operations to be systemized so that everything continues to run smoothly and efficiently.
Pro Key Features of The 3CX Phone System
The following features are what come standard for the Pro Key model of the 3CX Phone System:
Assessing the status of your queue by viewing how many callers are in it
Logging your staff in and out of queues.
Wallboards: This feature will display the queue in real-time as well as the call statistics on your monitor
Some additional queue strategies include:
Least Talk Time
Hunt by Threes-Random
Hunt by Threes-Prioritized
You can receive instant notifications when callers have been in a queue beyond the standard SLA time.
Adhering to your customer service requirements by looking over all call events
Key PBX Features
-Integrating Microsoft Exchange Unified Messaging feature with the 3CX Phone System for its voicemail and IVR
Syncing your Microsoft Exchange 2012 Phone Book
Looking at the remote 3CX installs and examining the presence of your associates and coworkers from across the globe.
Targeted Solutions With The Professionals At RHYNO Networks
Our team at RHYNO Networks is committed to aligning your team with comprehensive solutions. To read more about the 3CX phone system, you can read more about it here.
RHYNO Networks was designed to meet the needs of the IT marketplace. Specifically, to offer businesses skilled, timely IT services in order for them to focus on their business. We’re dedicated to the principles of Reliability, Innovation and Customer Service.