Jeremy Herold

Microsoft Emergency Patch Disables Some Lenovo Laptops

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Microsoft’s emergency patch is causing problems for some Lenovo users

Microsoft recently issued an emergency patch for Internet Explorer. The patch was intended to fix an undisclosed zero-day vulnerability in the web browser.

The problem affected Internet Explorer versions 9 to 11 across multiple versions of Windows.

Unfortunately, on Lenovo laptops that have less than 8 GB of RAM, users have found that after installing the KB4467691 emergency patch, they were unable to start Windows.

Microsoft has suggested a couple of possible workarounds for Lenovo users running into this problem, but as of yet Microsoft does not have a fix.

The suggested workarounds are:

• Restart the affected machine using the Unified Extensible Firmware Interface (UEFI). Disable Secure Boot and then restart.

• If BitLocker is enabled on your machine, you may have to go through BitLocker recovery after Secure Boot is disabled.

Microsoft has stated that it is working with Lenovo and will provide an update in an upcoming release.

To check the current status, please see the Microsoft Support page here: https://support.microsoft.com/en-us/help/4483229/december192018kb4483229osbuild143932670.

As always, if we can be of help with your network or computer, give us a call here at RHYNO Networks. (855) 749-6648

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