Fire and burn hazards prompt HP laptop battery recall
HP has expanded the recall it initiated in January of 2018. HP expanded the recall January 17, 2019, but the government shutdown limited the circulation of the news because the US Product and Safety Commission didn’t announce the recall until March 13, 2019.
The recall was announced as a “battery safety” recall of about 78,500 laptops for what the UPSC referred to as “fire and burn hazards.”
While the recall is of the batteries in the laptops, it’s still necessary to ship the entire laptop off for repair, as most of the batteries are non-removable by end users.
The recall applies to laptops sold between April 2015 and December 2018.
HP stated that batteries affected by this program may have been shipped with specific HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP ProBook 4xx G4 (430, 440, 450, 455, and 470), HP x360 310 G2, HP ENVY M6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through April 2018.
They were also sold as accessories or provided as replacements from December 2015 through December 2018 for the above products, as well as additional products through HP or an authorized HP Service Provider, including certain HP Mobile Thin Client products.
HP warns to recheck your battery, even if you did so previously and were informed that it was not affected.
If you have already received a replacement battery, however, you are not affected by this most recent expansion of the recall.
To verify if your laptop qualifies, as not every model sold within the recall period does, download the validation utility from the recall page to check. That page can be found here: https://batteryprogram687.ext.hp.com/
As always, if we can be of help with your network or computer, give us a call here at RHYNO Networks. (855) 749-6648