Category: <span>VoIP</span>

Phone, live chat, and help desk all-in-one Connecting with customers is vital to the growth and prosperity of your business. Traditionally, customers wanted to connect with a business by going into the storefront or connecting via phone. Now, it’s more common to have a customer want to send a message via social media or start […]

Lots of great improvements with V16 Update 8 for 3CX V16 Update 8 for 3CX is live! 3CX was already a great system, but these improvements have made it even more user friendly and productivity increasing. • Conference scheduling has been improved and is now even easier. The email/calendar options make it clearer which to […]

People are connecting over the phone more than ever With many states on lockdown or practicing social distancing due to COVID-19, cell phone users are turning to phone calls to connect. Verizon reports that they are seeing an average of 800 million wireless calls daily on recent weekdays. That’s nearly twice the volume of calls […]

Thousands of businesses have been negatively affected by Comcast’s outage   Thousands of businesses across the nation have had their operations put on hold as Comcast’s Xfinity phone service suffered a massive outage. Along with affecting the thousands of companies that largely rely on landline access, the service interruption also affected some 911 services. The […]

Why we recommend and support VoIP   As a business owner, one of the last things you want to worry about is your phone system. For that reason, many businesses continue to use whatever phone system they have always used, even as costs go up and it no longer meets their needs.  You no longer […]

SIP beats out PRI in terms of reliability, cost-effectiveness and flexibility. Primary Rate Interface (PRI) is the old go-to method for telephone service to big businesses that have a digital PBX system. PRI operates within the ISDN (Integrated Services Digital Network) system for the transmission of voice and data between your network and a user. […]